Duties Take full responsibility for the running of the Housekeeping Division Maintain high standards of cleanliness and attention to detail in guest Maintain high standard of cleanliness and attention to detail in all guest areas. Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant Supervise and control the laundry operation in accordance with established methods. Ensure the guest laundry is collected, washed carefully and returned. Daily Lodge and staff laundry. Housekeeping Budget, Purchasing & Control. Management of the Housekeeping Team. Recognise great guest feedback and deal with negative guest feedback constructively. Ensure that all staff to be trained in their areas of responsibility and to attend regular training workshops. Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections Requirements Minimum 2 -3 years Housekeeping Management experience in a 5-star boutique operation or Big 5 reserve within a similar lodge environment. Budget & Stock Control Experience Room Division or Front of House Experience Hospitality and Service training experience - Strong leadership & mentoring skills Strong management skills. Problem solving skills. Excellent communication and interpersonal skills Strong People skills. Strong guest focus to ensure guest expectations are exceeded. Flexibility – adapt successfully to changing situations and environments. Attention to detail. Proactive person with well-developed concept of the importance of providing a world-class guest experience. Ability to work under pressure and to tight deadlines. High energy levels & drive to get things done. Planning & organizing. An appreciation of other cultures. Introduce new ideas that will enhance the department and its activities. #J-18808-Ljbffr