Duties and Responsibilities Inbound & Desk Support Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat. Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments. Maintain accurate, up-to-date client records and interaction logs within the CRM system. Client Visits & Relationship Building (Field) Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships. Assist clients with basic on-site troubleshooting, training, or walkthroughs of the companys products/services. Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery. Administration & Reporting Independently plan, schedule, and optimize travel routes for weekly client visits to maximize time efficiency. Submit concise post-visit reports detailing client feedback, action items, or potential upsell opportunities. Log travel mileage and fuel claims accurately in accordance with company policy. Job Requirements & Qualifications Education & Experience Education: Matric (Grade 12) is essential. A tertiary qualification in Marketing, Public Relations, or Business Administration is an advantage. Experience: 2+ years of experience in a customer-facing role. Previous field-based or face-to-face customer service experience essential. Basic proficiency with CRM tools (e.g., Salesforce, Zoho) and MS Office (Excel, Word, Outlook). Critical Requirements (Non-Negotiable) Valid drivers license and own vehicle essential Key Competencies Interpersonal Skills : Warm, professional, and confident demeanour when interacting with clients face-to-face. Time Management : Highly organized with the ability to balance desk duties with travel schedules. Resilience & Problem Solving : Ability to stay calm and solutions-oriented when handling frustrated clients on-site.