Groups & Events Manager A dynamic hospitality environment is seeking an experienced and detail‑oriented Groups & Events Manager to lead a high‑performing team and oversee the seamless coordination of group bookings, conferences and events. This role requires a proactive leader with strong operational, organisational and relationship‑building skills, who thrives in a fast‑paced environment and is passionate about delivering exceptional guest experiences while driving revenue growth. Key Responsibilities Manage the day‑to‑day functioning of the Groups & Events department and ensure the efficient running of the office. Lead and motivate the Groups & Events team to achieve departmental objectives, hotel goals and revenue targets. Maximise selling opportunities through close liaison with Sales and Groups & Events Coordinators, while actively monitoring the diary and incoming functions. Participate in long‑range planning meetings for upcoming events and provide strategic direction for event activities. Ensure all Groups & Events Coordinators and Administrators are fully knowledgeable on:Hotel room configurations Banqueting operations and available services Menu and beverage offerings Wine lists Function room layouts Hotel room layouts and capacities Ensure all initial enquiries are handled efficiently, professionally and within required turnaround times. Monitor and maintain the quality of service delivered by the coordination team to ensure a consistently high standard of client service. Ensure all event and group details, including client files, contracts and confirmation letters, are accurate, updated and communicated effectively to all relevant stakeholders. Requirements Previous experience in a Groups & Events, Conference or Banqueting management role within hospitality. Strong leadership and team management abilities. Excellent organisational and administrative skills. Exceptional communication and client relationship management skills. Ability to work under pressure and manage multiple events simultaneously. Strong attention to detail and commercial awareness. Proficiency in hotel systems and Microsoft Office. What We’re Looking For A hands‑on leader with a passion for hospitality and guest satisfaction. Someone who is highly organised, solutions‑driven and revenue focused. A professional who can confidently manage both clients and operational teams while maintaining exceptional service standards. #J-18808-Ljbffr