Overview Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market‑leading online gaming solutions. What you’ll be doing As part of your role, your responsibilities include: Execute briefs, projects, and initiatives to support and grow the Player Lifecycle Strategy. Prioritise and plan projects with the Player Lifecycle Manager. Optimize communication touchpoints and adjust interventions as needed. Identify new opportunities and collaborate on implementation. Work with external teams such as Market Development and Digital Marketing. Stay informed on competitors, industry trends, and marketing best practices. Monitor project success and apply learnings. Ensure communication meets customer needs and improves response rates. Deliver projects on time, meeting standards and deadlines. Implement initiatives to optimise player experience and minimise revenue loss. Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention. Ensure numbers management, deep dives and forensic audits on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPIs. Coordinate marketing activities to support retention with stakeholders. Diversify automation to drive business growth. Ensure cooperation between teams and suppliers to meet project timelines. Assess tools to improve flexibility and scalability. Run ad‑hoc promotions for re‑engagement before automation. Conduct audits on the Offer Management Portfolio to measure against KPIs. Essential qualifications Relevant tertiary qualification in Project Management, Marketing, Business or Finance Administration. Minimum of 2 years’ experience within the iGaming industry, with a strong understanding of customer behaviour and data‑driven retention strategies. Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas). Strong analytical mindset, confident in interpreting data and making informed business decisions. Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively. Demonstrated project management expertise, with a track record of delivering projects on time and within scope. Exceptional attention to detail, ensuring accuracy and consistency across all deliverables. Ability to adapt quickly to changing priorities in a fast‑paced, dynamic environment. Highly organised, proactive, and quality‑driven. Desirable skills Proven experience owning and delivering end‑to‑end retention strategies and governance, not just campaign execution. Proficiency in project management software such as Jira or Trello. Experience in developing and optimising customer retention frameworks or lifecycle marketing programmes. People management or leadership experience within a marketing or retention team. Our values The culture is underpinned by core values linked to key behavioural competencies. The main competencies are: Strategic Thinking Organisation & Planning Effectiveness & Delivery Business Acumen Problem Solving Initiating Action Control & Efficiency Benefits Comprehensive learning and development programmes. Regular constructive feedback through the Performance Tool. Employee Assistance programme. Free massages on‑site. Free on‑site gym. Group life cover. Funeral fund benefit. Financial services assistance. Insurance programme. Curro school fees benefit. Income continuation benefit. Leadership training. Referral bonus. Medical aid subsidy. Free sleep coaching. On‑site barista. Retirement annuity subsidy. Team‑building activities. #J-18808-Ljbffr