Our client, a leading online retail company, is seeking German-speaking Customer Service Advisors to join their dynamic team in Umhlanga. This role is ideal for customer-focused individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service. Location: Umhlanga, Durban (On-site)Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26Salary: R24,000 per month + BenefitsWorking Hours: 24/7 Rotational Shifts Key Responsibilities Provide high-quality customer support to German-speaking customers via multiple channels Resolve customer queries efficiently and professionally Handle complaints and provide appropriate solutions within set timelines Maintain accurate records of customer interactions Deliver a positive customer experience aligned with company standards Minimum Requirements German language proficiency (B2–C2 level) – written and spoken Good command of English for internal communication Matric / Grade 12 qualification (essential) Valid South African ID or residence permit Preferred Experience & Skills Previous customer service or call centre experience (retail experience advantageous) Strong communication and problem-solving skills Ability to work in a fast-paced, customer-focused environment Comfortable working rotational shifts (including weekends) Basic computer literacy and ability to navigate support systems Work Environment Fully on-site role based in Umhlanga Collaborative, multicultural team environment Structured training and onboarding support #J-18808-Ljbffr