Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, 30 Baker Street The Process Analyst is responsible for analyzing, mapping, and optimizing processes within Business Operations for a country or business line to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with operational excellence standards and regulatory requirements. Responsibilities Note: Responsibilities are encompassed by the role description above and include working with cross-functional teams to identify process improvements and ensure alignment with regulatory and customer experience objectives. Analyze and map business processes to identify inefficiencies and opportunities for optimization. Collaborate with stakeholders across functions to design and implement process improvements. Monitor adherence to operational excellence standards and regulatory requirements. Support the deployment of process improvements and measure impact on efficiency and customer experience. Qualifications BCom, BSc, BEng Experience Required 3-4 years experience in process analysis, process improvement, or business analysis within a banking or financial services environment. Experience in using process mapping and analysis tools (e.g., BPMN, Aris, Visio, Lean Six Sigma). Experience in working with cross-functional teams and managing stakeholder relationships. Knowledge of retail banking products, operations, and regulatory requirements in the financial sector. 1-2 years knowledge of banking operations, regulatory requirements, and industry best practices in process management and optimization. Intelligent Automation Additional Information Adopting Practical Approaches Challenging Ideas Checking Things Documenting Facts Examining Information Generating Ideas Interacting with People Interpreting Data Team Working Automation Acumen Client Relationship Management Coaching and Mentoring Operational Practices #J-18808-Ljbffr