Cape Town, South Africa | Posted on 05/13/2026 We help businesses around the globe to step into the futureconfidently by providing world-class IT services, in the most humanway possible. We have a passion for technology and the way that itevolves, which is why we’re constantly improving the tools and methodswe use.We offer a wide range of services across South Africa and UK, which include:We’re looking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem-solving, and working with people, and who want to build a strong foundation in a modern IT service environment. You’ll work closely with our: Technical Coordination Team Customer Success Team Operations and Projects Teams Your role is to help ensure work flows smoothly between teams and customers by making sure nothing is missed, delayed, or unclear.Please note: This is not a hands-on technical support role. It’s an operations and coordination role that supports technical teams and customers. What you will be doing: Operations Support: Support the day-to-day running of IT service delivery Maintain accurate records, trackers, and documentation Assist with operational reports and service data Help ensure processes are followed, and information is up to date Technical Coordination Support: Understand and manage the ticket lifecycle Ensure updates are logged correctly Support scheduling, handovers, and follow-ups Assist with onboarding and offboarding administration (access, accounts, devices coordination) Support documentation and quality checks across systems Customer Success Support: Tracking client requests and actions Ensuring follow-through and clear communication Keeping customer information and notes up to date Help prepare client updates, reports, and service information Team & Project Coordination:Help schedule meetings, actions, and updates across teams Take notes, track actions, and follow up to completion Support collaboration between Operations, Technical, and Customer-facing teams Requirements Completed or final-year qualification in: Information Technology, Information Systems, Business Technology or a related field Self-motivated and a self-starter Ability to take ownership Growth Mindset Highly organised with strong attention to detail Clear and professional communication skills Comfortable working with systems, data, and documentation Strong sense of ownership and follow-through Able to manage multiple tasks and priorities Curious, coachable, and eager to learnA high-performance, values-led culture where trust and ownership matter A team that genuinely cares - about clients and about each other Real investment in your growth Opportunities to step up, lead, and shape how we do things A modern, flexible working environment in Cape Town and Johannesburg #J-18808-Ljbffr