Sales & Performance Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV)) Monitor daily sales performance and provide feedback to the team to improve results Drive conversion rates through active selling and customer engagement Team Leadership & People Management Supervise and support team members to meet individual and team sales KPIs Conduct on-the-floor coaching and provide regular performance feedback Assist in managing staff attendance, punctuality, and productivity in line with company standards Support implementation of performance improvement plans (PIPs) where required Customer Experience Ensure delivery of excellent customer service standards aligned to Footgear expectations Monitor and reduce customer complaints, ensuring resolution within required turnaround times Drive customer engagement behaviours (greeting, upselling, product knowledge) Stock Control & Merchandising Oversee stock accuracy through regular counts and adherence to stock control procedures Minimize stock loss by maintaining shrinkage within acceptable company thresholds Ensure visual merchandising standards are implemented and maintained Drive stock replenishment to ensure product availability and sales optimisation Store Operations & Compliance Ensure store is compliant with company policies and procedures requirements Maintain store standards in line with housekeeping and health & safety guidelines Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date Ensure all cash handling procedures are followed with zero tolerance for variances Visual Merchandising & Brand Standards Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns Monitor and improve product presentation to drive sell-through and customer engagement Ensure key product lines are positioned to maximise sales performance and visibility Conduct regular floor walks to identify and correct merchandising gaps Implement and maintain promotional displays within required timelines Ensure pricing accuracy and ticketing compliance across all merchandise Drive team accountability for always maintaining consistent visual standards Reporting & Administration Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance) Monitor key store metrics and upscale performance risks Ensure accurate capturing of data on all relevant systems Requirements Matric (Grade 12) preferred Minimum 2–3 years’ retail experience (supervisory experience advantageous) Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS) Strong leadership and team management skills Strong understanding of retail KPIs (sales, shrinkage, conversion, ATV, UPT) Ability to work retail hours, including weekends and public holidays Good interpersonal skills What We Offer Opportunity to grow within a leading retail brand Exposure to store leadership and operational management Dynamic and supportive team environment Ongoing development and career progression Employment Equity Footgear is committed to Employment Equity and diversity. People with disabilities are encouraged to apply. #J-18808-Ljbffr