2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers. Diploma or Bachelors degree in Information Technology or related field. Drivers License and own vehicle. Technical troubleshooting (in person or remote) Proficiency in remote support tools and techniques Skills and knowledge in Operating Systems, Hardware knowledge, Software applications and Networking Knowledge of basic security practices Documentation, Backup, and recovery skills Excellent customer service, stakeholder management and communication skills, solutions-focused, teamwork and collaboration skills. Responsibilities: Technical Support Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA. Manage the ticketing system by prioritizing, categorizing, and assigning support requests. Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations. Ensure technical assistance is provided to key clients and employees. Provide after-hours support when necessary. Maintenance Keep up to date with system information testing, changes, and updates. Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems. Ensure technology equipment is delivered and relocated as needed. Documentation and Reporting Document hardware and software changes. Maintain asset inventories. Create reports on support activities, equipment status, and system performance. #J-18808-Ljbffr