Teleperformance in Cape Town seeks an experienced individual for a workforce management role. Responsibilities include analyzing KPIs, managing call volumes, and ensuring real-time adherence to performance metrics. The ideal candidate should have BPO experience, a matric qualification, and strong analytical skills. Proficiency with tools like IEX and Calabrio is preferred. This role aims to enhance contact center performance and meet client objectives. #J-18808-Ljbffr
Real-Time Contact Center Optimizer
TELEPERFORMANCE
cape town, cape town
Published 16 days ago
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