About Us Superbalist.com is South Africa’s highest rated fashion e-tailer with a steadfast commitment to being customer led, data backed and fashion forward. Our award-winning platform connects with millions of customers every month driving delight from the superior browsing experience to the unboxing and beyond. We’re now looking for talented and dynamic thinkers that will help take us to the next level of customer experience. Purpose of the job As Lead Product Manager at Superbalist, you will own the product strategy and delivery across our core retail and commerce systems, including buying, ordering, catalogue, stock management, pricing, payment integrations, and fulfilment. You will work closely with engineering, operations, and commercial teams to build the systems that power how we buy, price, sell, and deliver. This is a senior, high-impact role for someone who can balance strategic thinking with hands‑on execution in a fast‑paced e-commerce environment. KEY RESPONSIBILITIES Buying Systems Own the product roadmap for buying tools, supporting the Buying team with supplier management, purchase order creation, and open-to-buy workflows. Inbound Ordering System Lead product development for inbound ordering capabilities including PO management, supplier confirmations, and goods-in workflows. Partner with Operations and Planning to streamline stock flow from supplier to warehouse, reducing lead times and improving accuracy. Catalogue Management Own the product catalogue capability covering product setup, attribute management, content publishing, and taxonomy. Drive improvements that reduce manual effort, improve data quality, and support fast time-to-site for new ranges. Stock Management Deliver features that give the business real-time visibility into stock levels, allocation, and availability across channels. Pricing Tool Own the pricing capability including dynamic pricing rules, promotional pricing, markdown management, and competitor monitoring. Work with the Offers team to iterate on pricing configurations and run pricing experiments with measurable outcomes. Payment integrations Own the end-to-end payment product experience including checkout flows, payment method integrations (cards, BNPL, EFT, cash), and failure recovery. Drive improvements to payment conversion through A/B testing, UX optimisation, and fraud prevention. Manage integration of new payment methods Fulfilment Lead product strategy for fulfilment including last-mile delivery, and returns. Work with logistics and operations to improve on-time delivery rates, SLA adherence, and customer communication. Define self-service features (order tracking, returns initiation) that reduce contact centre load. Leadership & Product practice Lead cross-functional squads through discovery, delivery, and iteration using agile methodologies. Mentor PMs and contribute to product culture and ways of working across the team. Communicate roadmap progress, trade-offs, and outcomes to stakeholders from operations teams to senior leadership. Expected Outputs Own clear KPIs and measurable outcomes across your product domains; whatever the team prioritises should move the needle on a defined metric. A well-maintained, communicated product roadmap that is aligned to business priorities and delivered consistently. Demonstrable business impact from shipped product work, evidenced through data and reported regularly to stakeholders. A high-functioning, aligned squad that understands what they are building and why. The Skills We Need AI Native SQL knowledge Retail system knowledge is advantageous Strong analytical and problem-solving skills with the ability to make data-driven decisions. Excellent communication skills: able to write clear PRDs, present to leadership, and facilitate cross-functional workshops. Ability to manage multiple workstreams and stakeholders in a fast-paced environment. Collaborative, low-ego approach with strong commercial acumen. Your Qualifications & Experience Bachelor's Degree or Advanced Diploma in a related field with at least 7 years of product Proven track record in e-commerce, retail technology, or commerce platform products. Superbalist is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. #J-18808-Ljbffr