Join to apply for the Client Success and Strategy Assistant role at Job Duck . Get AI-powered advice on this job and more exclusive features. JOB DUCK IS HIRING A CLIENT SUCCESS AND STRATEGY ASSISTANT For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years! Role Overview We’re looking for a Client Happiness Coordinator who enjoys creating smooth, thoughtful experiences for both clients and internal teams. In this role, you’ll work directly with principal attorneys to support strategic initiatives, improve workflows, and strengthen client relationships. Your work will help ensure that clients feel informed, valued, and well cared for throughout their journey. If you’re someone who thrives in a proactive, organized, and people-focused environment, this role will be a great fit. Schedule: Monday to Friday from 9:00 AM to 6:00 PM EST (USA) Your Responsibilities Will Include but Are Not Limited To: Researching, developing, and implementing new business relationship initiatives Contributing to best practice improvements across the firm Leading new business strategies and managing quarterly newsletters Maintaining client records and strengthening referral relationships Organizing, tracking, and completing tasks in Asana Supporting attorneys with project overviews and resource allocation Implementing workflow automation in Lawmatics Maintaining and updating the firm playbook Developing process improvements using AI tools Generating monthly reports on firm performance metrics Supporting Accounts Receivable follow-ups Enhancing profitability through strategic analysis What We’re Looking For: At least one to two years of experience in similar roles Bachelor’s degree in Business Administration, Marketing, or Communications Project Management Professional (PMP) certification or similar (preferred) Previous experience in project management or process optimization Proficiency in Microsoft Office Suite and Excel Experience with Asana and Lawmatics Familiarity with AI tools such as Co-Pilot and ChatGPT Strong written and verbal communication Ability to manage multiple projects independently Independent and proactive Results-oriented with a growth mindset Adaptable and collaborative Friendly and professional Values progress over perfection Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload) Quiet, distraction-free remote work environment What’s In It for You? Monthly compensation starting from 1060 USD to 1150 USD Paid time off and holiday pay. Referral and annual bonuses. Parental leave. Opportunities for professional development and training Dedicated support from our team. A chance to work with clients who share our values. Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. #J-18808-Ljbffr