The Key Accounts Manager: Rent-a-Car is required to create and maintain relationships with potential and existing customers that result in the acquisition and growth of RAC share in the market and retention of customers as well as meet or exceed New Business Targets set for individual. Key deliverables and outputs Revenue Management Plan approach to meet annual forecasts in line with the KPI’s and business objectives/goals Achieve and grow rate per day and billed days as per target for car rental Assist Credit Control Department in collection of overdue payments in line with portfolio target set Evaluate pricing to ensure that it meets the company’s profitability targets and present to the customers Grow revenue in line with business targets (for RAC) Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media as well as meet or exceed the individual targets set for New Business. Customer Management and Administration Conduct timeous business reviews with all major customers and include Executives where relevant Conduct timeous Car Rental renegotiations prior to rate expiry Manage the existing client base based on customer satisfaction indicators (CSI) and targets Manage and implement relevant partnerships/ corporate agreements Responsible for onboarding, presenting and reporting to new customers Plan and manage face‑to‑face customer meetings are in line with call frequency standards Update and inform all customers with regards to all products available and functional processes Identify and analyse lost accounts and plan approach for reacquisition Manage the Salesforce effectively in line with the sales requirements Collate all the necessary supporting documents for opening an account (credit facility) and submit it to the finance department in line with processes and procedures Collate information and create proposals in line with the business standards Attend to any customer queries or issues and escape when necessary Identify, build and maintain relationships with key stakeholders to ensure client satisfaction and future growth. Reporting Prepare and submit monthly boards reports timeously Prepare and submit weekly pipeline reports timeously Generate and present monthly aged system reports Collate data to assist the manager in preparing for the managerial reports for submission to EXCO. Internal and External Stakeholders The role requires close engagement and collaboration with key internal and external stakeholders. Internal Stakeholders Regional Manager, Credit Control, Rates team, Sales Coordinators, Controllers, Legal team, Tender team, Reservations, Charge Card Team, IT team, Replacement team, Branches, Call Centre Internal Customer Support Departments. Academic Qualifications Valid Driver’s License. Advantageous NQF Level 5/6/7 Qualification in Marketing/Communications or similar. 3 Years + Experience within Avis/Zeda. This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken. This role may be required to travel from time to time. This role may be required to work overtime/after hours from time to time. #J-18808-Ljbffr