A well-established organisation within the education sector is seeking a Collections Controller to join their Accounts Receivable team. This role is focused on managing and recovering outstanding fees from account holders, ensuring effective debt collection while maintaining a professional and customer-focused approach. This role is based on Sandton. Key Responsibilities: Debt Management & System Administration Contact account holders at the start of the year to establish and agree on payment terms (monthly, termly, or once-off). Accurately capture and maintain payment agreements on the debt management system. Update account holder details and ensure all information remains current and accurate. Maintain consistent communication records through internal tracking systems. Debt Collection Monitor accounts monthly to identify and manage outstanding balances. Execute collection activities in line with a structured call schedule. Engage with account holders to discuss overdue accounts and negotiate payment arrangements. Implement appropriate recovery strategies, including payment plans and deadlines. Manage and follow up on broken payment arrangements within set timeframes. Outstanding Debt Tracking Proactively follow up on all overdue accounts and ensure timely collections. Verify payments received and follow up within specified timelines where payments are not honoured. Escalate and implement account holds in line with internal processes and management guidance. Job Experience and Skills Required: Grade 12 / National Senior Certificate (NQF Level 4) Minimum 3 years’ experience in a collections or debt recovery role At least 1 year’s experience in a shared services environment #J-18808-Ljbffr