With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. You will be working on-site from our vibrant Cape Town office where creativity meets innovative technology. All the while, you will become part of a community of likeminded individuals that that become friends for life. What you will do in this role* Taking ownership of high profile, escalated cases from beginning to resolution* Manage work order within business SLA's* Proactively offer solutions to any issues or concerns that customers might face* Consistently applying agreed behavioural and compliance standards* Sharing knowledge and skills with other members of the team* Communicating new information that is relevant to the campaign to colleagues, customers and managers* Developing and maintaining current knowledge of the campaign* Ensuring first contact resolution at all times* Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes* Providing excellent customer experiences at all time* Verifying and updating customer information* Proactively offer solutions to any issues or concerns that customers might face* Your qualifications and experience* Have a minimum of 6 months international Call Centre experience **(essential)*** Passed Grade 12* Ability to work shifts aligned to UK business hours* Proficient in Dutch verbal communication* Are self-motivated and highly responsible# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr