TheTechnical Support Agent will provide high-qualitytechnical support to customers as part of the campaign.The role involves resolving technical issues, guidingcustomers through troubleshooting steps, and ensuring aseamless customer experience. Thisposition is ideal for candidates with strongproblem-solving skills, technical aptitude, and excellentcommunication abilities, who can deliver support withpatience and professionalism. RESPONSIBILITIESOF THE ROLE Respondingto customer inquiries via voice, chat, and emailregarding technical issues, products, orservices Diagnoses,troubleshooting, and resolving technical problemsefficiently Provideclear instructions to customers to resolve issues,including setup, configuration, and connectivitysupport Escalatecomplex technical issues to higher-level supportteams as required Maintainaccurate records of customer interactions,technical steps taken, and resolution outcomes inCRM systems Adhereto service-level agreements (SLAs), qualitystandards, and compliance requirements Collaboratewith team members to share knowledge and improveresolution processes Identifyrecurring technical issues and provide feedback forcontinuous improvement Alwaysensure professional and empathetic customerexperience Requirements QUALIFICATIONS/EDUCATION andEXPERIENCE: Matric or Equivalentqualification Minimum 1 year’sCustomer Service or Call Centre Experience Previous Tech Supportexperience is advantageous. InternationalCampaign experiences is advantageous Ability to work in UKhours and weekends. CORE SKILLS ANDCOMPETENCIES Excellent spokenEnglish communication skills (clarity, tone, andpronunciation) Strongcustomer-centric mindset with a problem-solvingapproach Ability to managemultiple conversations efficiently High attention todetail and accuracy Strong timemanagement and organizational skills Resilient,adaptable, and able to work under pressure Tech-savvy withthe ability to learn new systemsquickly Performance-basedIncentives Careerprogression and promotion opportunities Group LifePlan (Life Cover, Disability Benefit and DreadDisease and Funeral Cover) #J-18808-Ljbffr