Employer Description Utility management company Job Description Your duties will encompass: Provide 1st line IT support to users via phone, remote access, and on-site assistance. Install, configure, and maintain hardware, software, and user devices (desktops/laptops). Manage and support Office 365 environments, including OneDrive and SharePoint. Support and maintain network infrastructure (DNS/DHCP, cabling, fibre routers, and Wi-Fi access points). Perform hardware troubleshooting, upgrades, and software installations. Manage and monitor backups, IT security, and malware protection. Configure and support VOIP telephony systems and printing/scanning services. Maintain accurate updates in the IT Helpdesk system and resolve issues within SLA timelines. Assist with disaster recovery and business continuity processes. Support AMR systems, including meter setup, diagnostics, GSM modem configuration, and site support. Perform basic stock control, including receiving, dispatching, and tracking IT equipment. Qualifications Grade 12 CompTIA A+ and Network+ (required) Skills Minimum 3 years IT support experience Strong knowledge of Microsoft OS and Office 365 Valid drivers licence and own transport Working knowledge of computer/laptop hardware and troubleshooting Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) Helpdesk knowledge and experience dealing with users CompTIA Security+ or MCSE Experience with VOIP systems (Yealink) and backup solutions Knowledge of AMR metering and ISO 27001