Working alongside our Project Managers as well as clients to streamline communication, keep clients happy, and assist with day-to-day operational duties. Duties and responsibilities: Communication is key! You will be required to respond to, and send updates and feedback to clients, project managers, and senior management. Client meetings online and in person (when required). (Dont worry, well cover your petrol expenses). You will manage client inquiries by phone, email, online, or in person, maintain client records via our project management system (ClickUp), and address client complaints. Dealing with client conflicts is a part of the game. For example, if we are running behind on a project deadline, we may also require more budget or you need to flag Were always looking for ways to improve. You will be required to identify, communicate, and integrate further opportunities to improve the way we do things. You will be responsible for onboarding clients and ensuring the correct processes are followed. Often clients will require training which is where you come in. If a CMS (content management system) is part of the project scope you will be required to walk through this with the client to ensure they understand how the system works. You will assist the project managers in monthly and weekly reporting. When necessary you will assist with client contract renewals. Overall, your role is to ensure the project managers are getting much-needed support within their roles and clients are communicated to timeously and in a consistent manner. Qualifications and experience: Experience managing a variety of clients, from companies big to small, local and international A combination of relationship management, business understanding, operational excellence, strong communication skills, and problem-solving, with the occasional, upsell here and there. Worked in a digital marketing or web development agency with at least 2-3 years of experience. Have the ability to coordinate with other departments on client-related matters. #J-18808-Ljbffr