Overview The successful applicant will be responsible for directly managing and developing a sales‑focused team to efficiently and effectively achieve business and campaign objectives. This role requires a strong focus on driving revenue, improving conversion rates, and ensuring that quality and compliance standards are consistently met. You will play a key role in coaching, motivating, and performance managing agents in a fast‑paced, target‑driven environment, while continuously identifying opportunities to improve sales performance and team effectiveness. Qualifications Matric / Equivalent qualification. Proven sales experience (essential). Previous experience in a Team Leader / Supervisor role or equivalent (beneficial). Strong understanding of sales performance metrics and target‑driven environments. Experience in coaching and developing sales teams to achieve targets. Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint). Strong analytical ability with experience interpreting performance data and driving improvements. Excellent communication and interpersonal skills, with the ability to influence at all levels. Ability to work in a fast‑paced, high‑pressure environment while maintaining performance standards. Strong planning, organizational, and problem‑solving skills. Responsibilities Begin each day by reviewing prior day/week/month sales performance, identifying trends, gaps, and opportunities. Ensure all agents with performance gaps are actively managed, with clear action plans in place and tracked consistently. Conduct daily team huddles to review actual performance versus targets, highlighting trends and identifying outliers. Set clear daily priorities and manage execution of sales plans, making real‑time adjustments throughout the shift as needed. Drive a high‑performance, target‑driven culture, ensuring sales KPIs (conversion, revenue, quality, and productivity) are consistently achieved or exceeded. Utilize time effectively to coach and develop agents, applying the 80/20 principle to maximize performance impact. Observe agent interactions to identify strengths and development areas, providing structured and ongoing coaching. Conduct regular 1‑2‑1s, quarterly reviews, and implement personalized development plans to support growth and performance improvement. Motivate and engage the team to maintain high energy levels and consistent focus on achieving sales targets. Analyze sales data and performance metrics to identify improvement opportunities and recommend actionable solutions. Ensure adherence to attendance, schedule compliance, and operational standards. Maintain accurate documentation, including performance tracking, coaching notes, and process updates. Collaborate with support functions (Training, QA, Workforce, and Leadership) to drive continuous improvement and sales effectiveness. #J-18808-Ljbffr