Responsibilities: Workforce & Internal Messaging: Assist with shaping and delivering strategies that keep teams informed and operationally cohesive Write and circulate internal updates such as bulletins, leadership notes, intranet articles, and all-staff emails Help craft executive messages, organisational announcements, and transformation-focused communications Safeguard message consistency between sites and operational units Contribute to staff engagement activities and awareness campaigns Manage communication flows during service interruptions or operational shifts Public & Customer-Facing Communications: Working alongside marketing, produce and steer external narratives aimed at clients and the wider public Compose media releases, corporate statements, and public announcements Own communications concerning timetable changes, disruptions, and emergency scenarios Maintain a steady brand tone in every customer touchpoint Join forces with marketing on campaign content and promotional output Track audience perception and step in when communication threats emerge Content Production: Draft, refine, and quality-check content across multiple formats according to marketing briefs Build FAQs, travel or service alerts, and general customer notices Keep a non-social media content schedule that mirrors business imperatives Make certain all output respects brand rules and regulatory standards Partner & Stakeholder Liaison: Gather intelligence from teams such as operations, HR, customer service, and IT Lend communication support to cross-functional projects when called upon Aid in maintaining constructive ties with journalists and external communication suppliers Issues & Disruption Communication: Back the planning and activation of crisis communication protocols Issue clear, time-sensitive information when incidents occur (e.g., delays, walkouts, IT failures) Shape responses to limit reputational harm and preserve client confidence Performance Tracking & Analysis: Measure the outcomes of communication activities Keep a finger on the pulse of staff engagement and public opinion Deliver periodic reports that translate data into actionable suggestions Skills & Experience (Not negotiable): A Bachelors degree in Communications, Public Relations, Marketing, Journalism, or a parallel discipline At least 4 years' in a communications position Working knowledge of email broadcast systems, specifically Everlytic Proven exposure to both internal and external communication work First-rate writing and speaking capabilities Powerful editing, copy-checking, and proofing instincts Ability to distil intricate operational matters into simple language Crisis management and solution-oriented thinking Sound relationship-building and partnership abilities Well-developed planning, organising, and project-delivery talents Precision-focused with the capacity to deliver under time pressure Connect with us on