External Debt Collector (EDC) Manager Work From Home (South Africa) Travel required for vendor visits and bi-annual team events An established collections environment is seeking an experienced External Debt Collector (EDC) Manager to manage and optimise the performance of outsourced debt collection agencies. Key Responsibilities Manage external debt collection agencies, including onboarding, performance management, and operational reviews Monitor agency KPIs, reporting, recoveries, and compliance standards Drive portfolio allocation strategies and improve collection performance Oversee SLA management, commercial agreements, and stakeholder relationships Ensure compliance with NCA, POPIA, FICA, and Debt Collectors Act requirements Lead and support the EDC operations team Requirements 10+ years’ experience in debt collections or vendor management Strong understanding of collections operations and performance analytics Experience managing external agencies and senior stakeholders Strong leadership, communication, and problem‑solving skills Knowledge of NCA, POPIA, FICA, and Debt Collectors Act regulations To apply, please send your updated CV and salary expectations to . #J-18808-Ljbffr
External Debt Collector Manager
GLOBAL RECRUITMENT SA
johannesburg, johannesburg
Published 25 days ago
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