Dynamic individual required to take ownership of the IT environment and become a key operational and technical resource within the business reporting to the CIO.Candidate must be technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.Key Responsibilities Manage and operate the internal IT helpdesk functionAct as first responder for IT, systems, and technology-related issuesDiagnose and resolve hardware, software, networking, reporting, and operational system issuesCoordinate and manage escalations to third-party service providers where requiredSupport and maintain Microsoft Office, Outlook, Excel, and Windows environmentsAssist users with advanced Excel formulas, spreadsheets, and reporting requirementsDevelop and maintain SQL queries, reports, and stored proceduresConnect SQL data and stored procedures to Excel and Power BI dashboards for dynamic reportingAssist with implementation of new systems, technologies, workflows, and integrationsWork closely with ERP, MES, and operational systemsUnderstand and document business logic, workflows, and system requirements for programmers and developersCoordinate with external programmers and consultants regarding integrations, APIs, SDKs, and development requirementsAssist in managing and supporting: Sage Evolution ERPMES systems such as Innova/AxinFeedlot systems such as GigalotSupport networking infrastructure and perform emergency repairs where requiredAssist with maintenance and troubleshooting of:Scales and weighing systemsLabel printers and printheadsPDA devicesTwo-way radiosLaptops and end-user equipmentManage issuing and tracking of company IT equipmentAssist with IT security awareness and safe technology practicesParticipate in standby and after-hours support for a 24/7 operationMinimum Requirements Strong general IT support and troubleshooting experienceAdvanced Microsoft Excel skillsStrong SQL knowledge, including writing stored procedures and reportsGood understanding of Microsoft Office and OutlookStrong networking knowledgeAbility to work independently and under pressureStrong problem-solving ability Fluency in English and Afrikaans essential Excellent communication and user-support skills Valid drivers license and reliable transport High quality home internet line (required to log in after hours) Willingness to travel and take support calls after hours Willingness to work after hours and be on standby when required Highly Advantageous Skills & Experience Experience with Sage Evolution ERPStrong accounting and financial systems understandingExperience with MES systems and system integrationsKnowledge of APIs and SDK integrationsVBA, VB.NET, ASP.NET, Python, or other programming experiencePower BI dashboard developmentFeedlot, agricultural, abattoir, or manufacturing industry experienceHardware repair and maintenance experienceExperience with industrial environments and operational systemsFollowing qualifications preferred: BCom Informatics (with strong accounting knowledge)BCom Accounting (with very strong IT experience)BCom Actuarial Science (with very strong IT experience)Other relevant business, financial, analytical, or information systems degreesIT Qualifications & CertificationsThe following certifications and technical qualifications are advantageous:CompTIA A+ CertificationCompTIA Network+ CertificationRelevant IT support or systems administration certificationsMicrosoft-related certificationsSQL, database, reporting, or BI-related certificationsNetworking and infrastructure certificationsPractical experience, problem-solving ability, and the willingness to learn and take ownership are considered just as important as formal qualifications.AI & Technology Mindset Someone who understands modern AI tools and technologies, but who also approaches them with practical judgment and professional scepticism. The ideal candidate must have strong underlying technical skills and use AI as a tool to enhance capability not as a substitute for expertise.