Based full-time within a warehouse environment, the Returns Desk Technician is responsible for diagnosing, evaluating, and documenting returned mechanical and electrical products. This role requires a methodical, focused individual who thrives on structured processes.Key responsibilities Receive, book in, and systematically organize all returned products arriving at the warehouse. Disassemble, inspect, and test technical items to accurately pinpoint faults or defects. Conduct basic technical assessments to determine whether issues are manufacturing faults, installation errors, or misuse. Assist with the overall repair process, warranty validation, and replacement decisions. Record technical findings clearly and accurately within internal spreadsheet and tracking systems. Liaise closely with internal teams, including the warehouse, technical, and sales divisions. Requirements Minimum of 1 to 2 years of verifiable experience in a technical, hands-on role (such as electrical work, assembly/disassembly, repairs, or workshop environments). Proven ability to work comfortably with hand tools and interpret how physical products are put together. Demonstrated ability to troubleshoot technical faults systematically. Basic computer literacy, with specific operational knowledge of Microsoft Excel for accurate data capture. Good written and verbal communication skills in English. Must be reliably based within the greater Durban region for daily commuting to Mount Edgecombe. Attributes Exceptional attention to detail with a highly structured, process-driven workflow. An accountable individual who takes absolute ownership of workshop outcomes. Prefers a quiet, focused, and process-oriented environment over constant social interaction. Remuneration R8,000.0 R10,000.00 ; experience dependent **Please note that only shortlisted candidates will be contacted**