New Business Manager (BU Lead) Role Purpose Why This Role Exists This role exists to embed strong commercial execution directly into each Business Unit at Ello Technology. As a New Business Manager (BU Lead), you are responsible for ensuring that all technical work is translated into accurate, profitable, and fully captured revenue. You lead the commercial function within your BU — owning quoting, procurement, invoicing, and revenue integrity — while enabling the BU to operate as a complete, decentralised unit. This is not a traditional “sales manager” role. It is a commercial leadership role for someone who understands both revenue and operations. Your success will be measured by margin protection, revenue accuracy, and the elimination of leakage across the entire commercial process. Your First 90 Days What Success Looks Like By Day 90: You are fully running the quoting, procurement, and invoicing cycle for your Business Unit You are consistently delivering ≥99% accuracy across quotes and invoices You have eliminated revenue leakage, missing line items, and billing inconsistencies You are maintaining strong commercial discipline across stock, licensing, and billing You are reducing billing queries and improving cashflow consistency Your Business Unit is operating with clean, structured, and reliable commercial processes This role suits someone who takes ownership of revenue, accuracy, and execution from day one. Targets and Performance Measures How Performance Is Measured This role has clear financial, operational, and compliance performance expectations set at Business Unit level. You will be measured on your ability to convert technical scope into profitable revenue, maintain high levels of accuracy, and ensure clean commercial execution across all processes. Key performance indicators include: Quote value produced and revenue generated within the BU Once-off project GP invoiced and assessment-to-project conversion value Margin protection and pricing discipline Quote and invoice accuracy (target ≥99%) Reduction in billing queries and improved resolution times Stock allocation accuracy and zero shrinkage Zoho Books accuracy and system hygiene (target ≥99%) SOP compliance and audit readiness (target ≥95–98%) This is a performance-driven role where accuracy, discipline, and commercial ownership are critical. Key Responsibilities 1) Quoting and Commercial Structuring You will be responsible for converting technical scope into clear, accurate, and profitable quotes. This includes: Receiving scope and BOM from engineers or BU Lead Validating completeness before producing quotes (no assumptions) Creating structured, accurate, and professional client quotes Ensuring all line items, pricing, and margin requirements are correct Supporting approvals through clear communication and follow‑up 2) Procurement and Stock Control You will manage the procurement process to ensure accurate and accountable stock flow. This includes: Ordering stock through approved suppliers in line with BU processes Tracking lead times and proactively managing delays Receiving and recording stock accurately Allocating stock to jobs, clients, and engineers with full accountability Maintaining zero shrinkage and full traceability of stock 3) Invoicing and Revenue Capture You will ensure that all revenue is accurately invoiced and fully captured. This includes: Issuing accurate invoices for once‑off and recurring services Ensuring invoices match approved quotes, delivered work, and agreed pricing Eliminating missed billing, omissions, or incorrect line items Supporting collections through complete and audit‑ready documentation 4) Commercial Process Ownership within the BU You will ensure that your Business Unit operates with strong commercial discipline. This includes: Maintaining accurate financial records within Zoho Books Ensuring serial numbers, licensing, and assets are fully captured and traceable Applying pricing rules consistently to protect margin Preventing revenue leakage through structured execution 5) Client Communication and Commercial Alignment You will engage with clients to support commercial clarity and progression. This includes: Communicating clearly with clients regarding scope, pricing, and timelines Supporting approvals through structured follow‑up Maintaining a professional and commercially confident approach Participating in BU meetings where commercial input is required 6) SOP Compliance and Process Discipline You will ensure strict adherence to business processes and systems. This includes: Following BU SOPs across quoting, procurement, and invoicing Maintaining high levels of system accuracy and audit readiness Handling assigned administrative responsibilities where required Applying the “stop‑the‑line” rule when information is incomplete or unclear Benefits Commercial Ownership Own the revenue engine within your Business Unit. This role gives you direct responsibility for how revenue is structured, protected, and delivered. This is how we do that at Ello: You own quoting, procurement, and invoicing within your BU You directly influence margin, revenue accuracy, and profitability You operate with clear commercial accountability You play a critical role in how the business performs Performance Recognition Accuracy, discipline, and results are valued. At Ello Technology, we recognise people who take ownership of outcomes and execute consistently. This is how we do that at Ello: We value accuracy and zero‑error execution We recognise strong commercial discipline We measure real outcomes, not activity We make performance visible and meaningful Career Growth This should feel like a step into leadership, not just execution. This role builds commercial, operational, and financial capability within a Business Unit environment. This is how we do that at Ello: You gain exposure to full commercial operations You build experience in revenue management and margin control You work closely with technical and leadership teams You grow in a performance‑led structure Coaching and Development Structure, feedback, and real responsibility. We are looking for someone who wants to build high‑value commercial skills. This is how we do that at Ello: You receive clear expectations and structured feedback You develop through real ownership of business processes You improve through execution, not theory You build skills in financial accuracy and commercial control Meaningful Work and Culture High standards. Clear accountability. Real impact. Your work directly affects revenue accuracy, profitability, and operational success. This is how we do that at Ello: You contribute directly to revenue protection and growth You work in a disciplined, structured environment You are trusted with responsibility and ownership You support long‑term business performance Who Will Thrive in This Role This role will suit someone who is highly structured, detail‑focused, and commercially minded. You will likely thrive here if you: Take ownership of outcomes, not just tasks Have strong attention to detail and accuracy Enjoy working with numbers, pricing, and financial structure Are confident working across technical and commercial teams Communicate clearly and professionally with clients Prefer structured processes and disciplined execution Are proactive in identifying and fixing issues Want to work in a role where accuracy and performance matter Non‑Negotiables This role requires strong commercial execution capability and discipline. Non‑negotiables for this role include: Proven experience in B2B quoting and invoicing Strong hands‑on experience with Zoho Books and Zoho CRM High attention to detail across pricing, VAT, and financial accuracy Experience with procurement and supplier coordination Ability to translate technical scope into clear commercial outcomes Strong communication and professional client engagement A structured, SOP‑driven approach to work #J-18808-Ljbffr