New Business Admin The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients. Areas of Responsibility Investigate, troubleshoot why clients are stuck in the Account Origination journey Provide feedback and insights on Account Origination journey blockers Provides exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc. Supports the new accounts application process and ensure accuracy/completeness of activations, when required Educates our clients about their accounts/products Identifies up-sell opportunities (understand the client's needs/provide solutions) if required Actions Know Your Customer (KYC) principles. Achieves specified production targets and turn-around-times Personal Attributes and Skills Solutions oriented with an optimistic can-do attitude Engaging and confident High empathy with good listening skills Always willing to learn Ability to consistently maintain a high performance Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others Verbal and written communication skills (proficient in English) Ability to handle multiple tasks simultaneously - strong administration skills Education and Experience Grade 12 Bachelor of Commerce Degree #J-18808-Ljbffr