MCI is seeking a Real Time Analyst in Cape Town to support workforce planning, forecasting, and real-time management for our client in the digital services industry. This role requires collaboration across teams and commitment to service level expectations while working hours align with the United States. Ideal candidates will have a diploma or degree in business or operations, along with at least 3 years of experience in a contact center. Strong analytical skills and proficiency in Excel are crucial for this position. #J-18808-Ljbffr