Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). What will make you successful in this role? The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries. Key Responsibilities Interact with clients (telephonically or on a face to face level) Operate in an Inbound call centre environment Maintain excellent product knowledge Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT). Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation • Resolution of verbal and written queries Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required Qualifications & Experience Minimum Matric or suitable equivalent FAIS Accreditation and RE1 (if they have been in the financial industry) 3 years’ experience in the Call centre environment Knowledge & Skills Computer literate in MS Office Excel, Word and Outlook Good interpersonal skills Good written and telephonic skills Good command of English language Service orientated Work well under pressure Outbound experience advantageous Candidate must have a good understanding of the Travel industry Client Service Orientation Problem Solving Decision Making Resilience Gathering Information Oral Communication Recruitment Process Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Step 2 Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Telephonic screening Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Your interview We use a competency interview model. Interview dates will be confirmed via e‑mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Assessment Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two‑way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr