At Amazon, HR Partners (HRP) provide high‑judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior leaders. HRPs work backwards from the voice of the manager to deliver personalised experiences and drive large‑scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject‑matter experts with deep knowledge of regional programmes and policies, collaborating extensively with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions. Key Job Responsibilities Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance processes and tools effectively. Partner with managers to ensure bias‑free evaluations and effective coaching approaches across teams. Analyse performance data to identify trends, share insights, and develop solutions for systemic issues. Lead initiatives to enhance performance management practices across multiple teams or countries. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns across countries. Lead end‑to‑end disciplinary enquiry processes, ensuring procedural integrity and documentation, coordinating with stakeholders to achieve timely resolutions, and maintaining compliance with labour legislation. Manage CCMA cases, including preparing comprehensive case documentation and evidence bundles, representing the organisation at conciliation and arbitration proceedings, ensuring compliance with CCMA procedures and timelines, and driving favourable outcomes through strategic case management and effective dispute resolution practices. Change Management: Drive implementation of employee programmes and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. Lead cross‑functional initiatives that impact organisational effectiveness and manager capability at scale. HR Policy Management: Lead policy development, implementation, and change management initiatives across the organisation. Drive compliance alignment with local labour laws, establishing standardised processes, and partnering with cross‑functional stakeholders to ensure seamless integration of policy updates. Strategic Partnership and Influence: Handle ambiguous initiatives where problems and solutions may not be clearly defined. Use expertise and judgement to determine appropriate goals, inform decisions, manage stakeholder expectations, and design long‑term solutions. Take the lead on local and regional initiatives. Present decisions and recommendations to senior leaders. Write strategic narratives and documents (6‑pagers, MBR/QBR documents) and present them to leadership and cross‑functional teams. Foster constructive dialogue, harmonise discordant views, and lead resolution of contentious issues to build consensus. Basic Qualifications Bachelor's degree or above 9+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR programme experience Knowledge of HR, HR management, organisational development concepts Experience working with and influencing senior‑level stakeholders Experience managing multiple projects, prioritising, planning and managing time Proven knowledge and practical application of labour law in South Africa Experience managing Employee Relations within the South African legal framework Experience working in highly matrixed organisations and managing ambiguity Proven ability to identify problems and drive appropriate solutions independently Business‑professional fluency in English (written and verbal) Preferred Qualifications Experience communicating and presenting to senior leadership Proven track record of accomplishments in dynamic, fast‑paced, and customer‑driven environments Demonstrated ability to prioritise, meet deadlines and optimise resource utilisation Project‑management expertise with proven track record of influencing through data‑driven recommendations Strong coaching and consulting skills with the ability to work with and influence multiple stakeholders across functions Experience developing and implementing country‑level or regional HR programmes or initiatives Demonstrated ability to handle strategic and tactical work simultaneously Experience in process improvement and operational excellence Amazon is an equal‑opportunity employer and is committed to diversity within its community. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon requires that prospective candidates provide evidence of lawful right to work in South Africa. Amazon acknowledges reasonable accommodation for disability during recruitment. #J-18808-Ljbffr