JOB ROLE 34 CMDB and 3PP Configuration Engineer – Level 2 Mission / Core Purpose of the Job Summary of the position’s Responsibilities The CMDB and 3PP Configuration Engineer is responsible for managing the configuration of IT services and third-party products within the Configuration Management Database (CMDB). This role ensures accurate, secure, and compliant configuration data across internal systems and external integrations. The engineer plays a critical role in maintaining service integrity, supporting audits, and enabling efficient change and incident management. JOB REQUIREMENTS Responsibilities, Experience, Skills, Competence, Education RESPONSIBILITIES CMDB Management Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability. Define and enforce CI relationships, attributes, and lifecycle states. Collaborate with service owners and infrastructure teams to validate and reconcile configuration data. Third-Party Product (3PP) Configuration Manage configuration and integration of third-party software and services across environments. Ensure third-party configurations align with internal standards and security policies. Track and document dependencies, licenses, and support agreements for 3PPs. Compliance & Governance Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards. Support internal and external audits by providing validated configuration data and documentation. Monitor configuration drift and implement corrective actions. Tooling & Automation Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs). Integrate CMDB with asset management, change management, and monitoring systems. Work closely with IT operations, DevOps, security, and vendor management teams. Provide support for incident and problem management by supplying accurate configuration data. Participate in change advisory boards (CABs) and risk assessments. EXPERIENCE AND SKILLS 4+ years of experience in configuration management, infrastructure engineering, or IT operations. Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy). Familiarity with third-party software lifecycle and vendor management. Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform). Familiarity with ITIL framework and service management principles. Strong analytical and problem-solving abilities. Attention to detail and accuracy in managing configuration data. Excellent communication and collaboration skills. Ability to work in a fast‑paced, high‑compliance environment. Entrepreneurial spirit, self‑driven and ability to motivate a fast‑paced team. Worked across diverse cultures and geographies. Pan Africa multi‑cultural experience is advantageous. EDUCATION AND CERTIFICATES 4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree/Diploma Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred) CompTIA Server+ or Linux+ (for infrastructure fundamentals) #J-18808-Ljbffr