Maintain service availability for customers by performing routine maintenance, fail‑over testing, implementing best practices, pro‑active monitoring of alerts and status changes, and providing continuous support. Responsibilities Perform project‑related duties related to new and changing infrastructure deployments as required. Regularly update customers on the progress of incidents, problems and changes by telephone and email. Maintain the Logicalis ticketing system (ServiceNow / Autotask) with quality notes detailing progress and actions completed on open incidents, problems and change requests. Complete customer change requests, including impact and risk analysis, and implement solutions during out‑of‑hours where necessary. Provide technical consultancy to other business areas to ensure the integrity, performance and support of new opportunities involving Platform and Compute Support. Offer senior technical assistance on customer incidents when Tier1 resolution attempts are exhausted. Find practical technical solutions to problems without compromising the commercial viability of current and future platform solutions. Maintain up‑to‑date accreditation and knowledge of current technologies. Capture repeat faults and conduct root‑cause analysis. Proactively identify fault trends. Serve as Lead Engineer for key customers on support, service transition and project initiatives. Participate in the on‑call rota, ensuring 24X7 availability and responding within SLA timeframes to out‑of‑hours calls. Attend the Change Advisory Board to review customer change requests. Attend meetings and working parties to represent Platform and Compute Support as required. Attend customer meetings to provide technical consultancy, primarily via video conference and occasionally on site. Travel to customer sites for onsite project and support activities. Perform technical audits for key customers as part of the Service Improvement Process. Collaborate closely with the solutions team on developing new services and proposals. Maintain up‑to‑date customer documentation and contribute to Technical Incident Reports. Identify gaps in existing technical documentation, knowledge and skills; create and maintain necessary documentation. Qualifications Graduate or qualified by experience with certifications such as: Veeam Certified Professional, Azure Administrator Associate, Commvault Certified Professional, Commvault Certified Engineer, M365 Fundamentals. Experience Essential (6–7 years): Deploying and administering backup technologies such as Veeam, Azure Backup and Commvault Cloud. Managing DR technologies such as Azure ASR, Veeam Replication, Commvault Live Sync and Auto‑Recovery. Leading DR testing activities and maintaining DR documentation. Administering and troubleshooting Windows Server operating systems. Reporting on backups using custom reports or Veeam One. Desirable (Any): Experience with Windows Server roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS. Azure IaaS Cloud administration and support. O365/M365 implementation, deployment, migration and administration. VMware vSphere (6.x–9.x) Microsoft Hyper‑V Nutanix Virtualization Additional Skills and Attributes Structured and organised approach to problem determination and solving. Ability to work effectively in a busy, high‑pressure environment handling high‑impact incidents, problems and changes. Clear verbal and electronic communication skills. Independent work with minimal supervision while also contributing as a team member. Detail‑oriented, numerate, and literate. Good listener who can communicate technical issues to audiences of varying technical levels. Client‑focused with a customer‑care mindset. Professional, diligent team player who is also self‑motivated. Enthusiastic, energetic, and confident. Light motor vehicle driving licence (CodeB) and own reliable transport. Ability to obtain security clearance. #J-18808-Ljbffr