Description Responsible for effectively implementing talent acquisition processes, procedures and strategies to ensure profitability and business growth. Develops & executes innovative and strategic talent acquisition initiatives that target increased efficiency, profitability, overall quality and retention. Ensures attainment of staffing requirements across multiple programs or sites to enable the company to meet and exceed goals and targets. Works with business leaders to establish and execute against targeted proactive talent acquisition strategies to meet growth demands. Responsible for the management of the Talent Acquisition functions and bringing improvements to the talent acquisition processes, including but not limited to sourcing, recruitment, talent data bank development and upskilling of technical recruiters. Conducts studies, reviews industry best practices and recommends improvements in hiring retention initiatives. Develops team members through regular and continuous coaching, mentoring, training, performance reviews and professional learning opportunities. Owns the end-to-end talent acquisition process and continuously formulates changes and improvements that align with business requirements. Provides various management reports and decks. Develops and produces reports and metrics which assist in forecasting, measuring and evaluating talent acquisition activity and quality. Closely coordinates with the marketing department in developing advertising and other talent acquisition materials for publication and use in talent acquisition activities. Develops and fosters close relationships with customers. Participates in the budgeting process and takes ownership of cost control measures and the appropriate requisition and allocation of resources. Creates and maintains a rewarding atmosphere that fosters open communication, empowerment, and accountability. Improves team morale by providing coaching and mentoring to all TA staff. Required Skills & Qualities (Technical) With at least Seven (7) years of working experience, including at least Three (3) years extensive Talent Acquisition experience in a supervisory and/or management capacity, preferably within the IT/BPO services industry. Exposure to customer service, sales or any labor-intensive industry is a plus. Such talent acquisition experience in a managerial capacity may have also been obtained while working as an Operations, Sr Operations Manager, QA/Sr QA Manager, Training/Sr Training Manager, Workforce Manager or other similar profile. Proficiency in various recruitment strategies, sourcing approaches and knowledge of recruitment principles, processes, and best practices. Proficiency in face-to-face behavioral interviews. General / basic knowledge of other Human Resources areas and principles (i.e., Compensation & Benefits, Employee Relations). General / basic knowledge of IT/BPO industry talents, operations and organization. Proficiency with MS Office applications (i.e., MS Word, Excel). Required Skills & Qualities (Non-Technical) Strong ability to operate effectively in a busy and changing office environment. Strong ability to be resourceful and follow through on action items. Strong leadership and people management skills. Detail-oriented and results-driven. Ability to efficiently prioritize work and multi-task. Ability to mentor and train. Proven experience in exercising discretion and sound judgment when dealing with highly sensitive and confidential information. Time and project management skills. Excellent oral and written communication skills. Fluency in the English language. Effective presentation, coordination and collaboration skills. Adaptive to changing work schedules and working hours. Customer orientation. Problem-solving, decision-making, analytical and interpersonal skills. Drive and motivation to succeed in the recruitment field. Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity. #J-18808-Ljbffr