Overview IT Support Technician (Grade 11) – Information and Technology Services The Information and Technology Services Department invites suitably qualified candidates to join their team. Responsibilities Main Objectives To respond to users’ needs for hardware technical support. The incumbent will provide professional, efficient, and accurate responses to enable university staff with their IT needs and to ensure the financial sustainability of maintaining equipment. The equipment referred to in this job profile primarily includes (but is not limited to) computers, laptops, monitors, printers (including MFPs), scanners, data projectors, and audio-visual equipment. Qualifications The Requirements Grade 12 with a relevant IT Technical qualification (such as an A+ or an electronics-specific equivalent) and 4 years’ relevant experience, where such experience includes: Evidence of working experience in an IT equipment support environment, troubleshooting, diagnosing and problem-solving equipment issues Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail Evidence of working in a team environment where escalation of open tickets occurs Evidence of working with an electronic ticket tracking system for user IT support queries A warranty repair certification is required Application Process (essential information) Prospective candidates should read the Job profile for further information and ensure that all relevant documentation is submitted. No hand-written applications will be considered. Applications must be submitted via the online recruitment system. Failure to submit all documentation and respond to all questions appropriately may result in disqualification. Employment Equity and Related Notices Rhodes University recognises diversity as essential to achieving excellence and strongly encourages South African members of designated groups and persons with disabilities to apply. All appointments are made in line with the Employment Equity Act 55 of 1998, as amended, the Immigration Act 13 of 2022, and Rhodes University’s Recruitment and Selection policies. Note This advertisement may be closed before the indicated closing date if a high number of applications are received. To ensure your application is considered, please submit it as soon as possible. If you are not contacted within 30 days from the closing date, please consider your application unsuccessful. IsExpired : false #J-18808-Ljbffr