Key Responsibilities · Develop and implement a comprehensive sales training strategy aligned to business growth objectives· Lead the design of end-to-end training frameworks, including onboarding, continuous learning, and leadership development· Deliver advanced training on consultative selling, negotiation, objection handling, and closing techniques· Partner closely with Sales, Operations, and Quality Assurance leaders to identify performance gaps and training needs· Analyse sales performance data to drive targeted coaching interventions and measurable improvements· Establish and manage coaching frameworks for Team Leaders and Managers to ensure training scalability· Oversee call calibration, quality standards, and compliance alignment across campaigns· Drive content innovation, including digital learning, simulations, and blended learning approaches· Mentor and develop junior trainers and facilitators, building internal training capability· Lead training initiatives across multiple campaigns, regions, or international marketsKey Requirements · 5–8+ years’ experience in sales training, with significant exposure to KPO/BPO environments· Proven track record of driving sales performance improvements at scale· Strong expertise in high-volume, target-driven sales operations (inbound/outbound)· Advanced facilitation and coaching skills, including working with senior sales stakeholders· Experience designing and implementing training strategies and frameworks· Strong analytical capability with experience using data to inform training decisions· Proficiency in LMS platforms, CRM systems, and call monitoring tools· Ability to manage multiple stakeholders in a fast-paced, high-pressure environmentPreferred Qualifications · Degree in Business, Learning & Development, or related field· Certifications in sales methodologies (e.g., SPIN, Challenger, MEDDIC) or coaching· Experience in international or multi-market sales environments· Exposure to digital transformation or AI-enabled sales toolsLeadership & Core Competencies · Strategic thinking and execution· Advanced sales coaching and mentoring· Stakeholder management and influence· Data-driven decision-making· Change management and adaptability· Strong communication and executive presenceSuccess Metrics · Sustained improvement in conversion rates, revenue per agent, and pipeline quality· Reduction in new hire ramp-up time· Measurable uplift in team performance post-training interventions· Adoption and effectiveness of coaching frameworks across leadership· Improvement in quality assurance and compliance scores---