We are looking for a proactive and customer-focused Technical Support Specialist to join our support team. The successful candidate will be responsible for assisting customers via phone, email, and live chat, troubleshooting technical issues, and ensuring a high level of customer satisfaction. Key Responsibilities Respond to customer inquiries via telephone, email, and live chat in a timely and professional manner Diagnose and troubleshoot technical issues related to products or services Provide step-by-step guidance to users to resolve problems Escalate unresolved issues to the relevant technical teams Log and track support tickets accurately in the system Follow up with customers to ensure issues are fully resolved Maintain up-to-date knowledge of company products, systems, and processes Deliver excellent customer service and maintain a positive brand image Minimum Requirements Grade 12 / Matric (essential) Relevant IT/Technical qualification (advantageous) Minimum 1–2 years experience in a technical support or helpdesk role Experience using ticketing systems / CRM tools Basic understanding of: Computer hardware and software Networking fundamentals Operating systems (Windows/Mac) Skills & Competencies Strong communication skills (verbal and written) Excellent problem-solving abilitiesAbility to work under pressure and meet deadlines Customer-focused with a professional attitude Strong attention to detail Ability to multitask and manage time effectively #J-18808-Ljbffr