Location: Matroosfontein, Cape Town Job Posting Title: Logistics Coordinator, Transport, Contract Logistics Time Type: Permanent / Full Time Basic Minimum Requirements Matric or Equivalent Tertiary Qualification Relevant Tertiary Qualification in Logistics, Supply Chain Management or Transport Management (advantageous) Computer Literacy Level Intermediate - Proficient in MS Suite Job Related Requirements 2-5 years relevant experience in Retail industry (Transportation Role) Supply chain environment. Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment. Transporter service level management Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport) Sound and proven skills in Organizing, Directing, Controlling & Monitoring. Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads. A sound understanding of the Supply Chain. Good understanding of domestic and cross border/international transport requirements Focus on compliance levels with regards to documentation and export & import controls Good interpersonal skills for client account management. Must be able to build and maintain strong relationships with customers (internally & externally) Must have the ability to handle conflict on a tactical and operational level. Must be able to communicate effectively and efficiently with all levels of management. Punctuality and good time management skills are essential elements for this position. A good understanding of MRP management principles Very good analytical skills, and ability to think logically. Must be able to work under pressure. Assertive Forward Thinking Pro-active solution driven/orientated. Self-Motivated Good with people Taking responsibility and accountability Attention to detailSense of urgency Electives Retail experience & understanding Exposure to strategic clients and communication channels Excellent reporting skills Main Purpose of the Role This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met. Duties and Responsibilities Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner Understand the client’s business & requirements. Understand the client’s customer requirements. Develop a strong, trusting relationship with clients and transporters. Deep understanding and execution of contractual SLAs & KPI’s Proactively driven to identify, action, and manage on deliverables. Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements. Maintain various reports in line with KPI and contractual obligations. Complete daily system checks to ensure all data to and from the transporters system is working. Daily team meetings with various stakeholders, aligned to client and transportation deliverables. Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI Support in creating and maintaining processes, SOP’s, Work Instructions etc. Training and role out of change management processes Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product. Invoice management and execution. Good understanding of domestic and cross border/international transport requirements Focus on compliance levels with regards to documentation and export & import controls Equal Opportunity Statement Strictly fair and non-discriminatory selection procedures will be followed. We use affirmative action measures to redress the disadvantages employed by designated groups. Preference will be given to candidates from designated groups as defined in the Employment Equity Act. #J-18808-Ljbffr