Summary and Purpose The team of Customer Experience Specialists plays a vital role in our business as the first point of contact for our clients customers. This position is essential in ensuring that customers receive exceptional support and service. As a Customer Experience Specialist, you will be responsible for answering queries, resolving issues, and providing administrative support to promote a high-quality service. Building strong internal relationships across the Group is crucial to your success in this role. Our client is looking for an ambitious, customer‑centric individual to join their team. Key Responsibilities Deliver a warm and professional welcome to all customers through incoming support calls. Build strong relationships with callers to ensure a positive experience and provide world‑class customer service. Accurately log support tickets using our in‑house CRM system, capturing detailed information for efficient issue resolution. Take ownership of customer queries, ensuring timely responses and resolutions within agreed service levels. Work closely with colleagues and third‑party partners to progress support tickets, keeping customers informed via phone or CRM updates. Maintain accurate and up‑to‑date records for all customer accounts to support seamless service delivery. Redirect calls to appropriate departments, ensuring customers connect with the right teams quickly and effectively. The Ideal Candidate Will Have Proven track record in a customer‑facing role, preferably in a call centre environment. Experience liaising with customers over the phone and via email. Strong IT skills with proficiency in Microsoft Office applications. Ability to stay organized and manage multiple tasks effectively. Comfortable resolving issues and influencing customers and colleagues. Previous experience in telecommunications is an advantage. Qualifications Preferably from a call centre, but all backgrounds are welcome. A customer‑focused mindset with a strong "can do" approach. Excellent verbal and written communication, along with strong listening abilities. Ability to work effectively with people from diverse backgrounds and experiences. Strong influencing skills and the ability to communicate at all levels. Familiarity with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel). Capable of managing multiple assignments while being a go‑to resource for the team. Willingness to adapt to business needs and commit the necessary time. Strong time management and attention to detail. Eager to learn and committed to going the extra mile. Calm and effective in high‑pressure situations. #J-18808-Ljbffr