Our client, a well-established organisation operating within the manufacturing industry, is seeking to employ an experienced Retail Store Manager to join their team based in Pretoria. 5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level, secures! Requirements Matric / Grade 12 (Minimum) Diploma in Business Administration / Sales / Marketing 5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level Computer Literacy (MS Office Suite; other relevant discipline-specific software programs) Communication skills (both verbal and written) Responsibilities Retail Store Operations Manage and oversee the day-to-day operations of the retail store Contribute to strategic planning and operational reviews to achieve business objectives Ensure merchandise availability through effective inventory management Monitor sales performance and implement initiatives to drive revenue growth Develop and implement pricing and promotional strategies Analyse market trends and customer buying behaviour Maintain store presentation, merchandising standards, and operational efficiency Ensure store security measures are maintained and company assets protected Schedule, allocate, and monitor employee activities to ensure operational effectiveness Compliance, Risk and Safety Ensure compliance with company policies, procedures, and operational controls Identify, monitor, and report operational risks Maintain compliance with relevant legislation and regulatory requirements Ensure adherence to Health, Safety, and Environmental standards Promote and maintain a safe working environment for employees and customers Customer Service and Stakeholder Management Build and maintain strong relationships with customers and stakeholders Deliver exceptional customer service and customer satisfaction Handle customer concerns and resolve issues effectively Represent the organisation in meetings and stakeholder engagements Promote a customer-centric culture throughout the store Staff Leadership and Development Lead, motivate, and manage store employees Conduct performance reviews and employee development discussions Identify training and development opportunities Manage employee relations matters professionally and fairly Foster a high-performance and collaborative team environment Financial and Budget Management Assist with budget planning and financial forecasting Monitor expenditure and ensure adherence to budget requirements Analyse store performance and profitability metrics Identify opportunities for cost reduction and operational efficiencies Ensure responsible management of company resources #J-18808-Ljbffr