Job Title: Utilities Analyst (Retail Property Management) Location Cape Town Job Purpose The Utilities Analyst is responsible for the analysis, management, and optimisation of utilities consumption and costs across a large, multi-portfolio retail property environment. The role is highly analytical and data-driven, with responsibility for identifying trends, variances, recoveries, inefficiencies, and cost‑saving opportunities. The Utilities Analyst leads and supports two Junior Utilities Analysts, ensuring accurate reporting, reconciliations, and compliance across the portfolio. Key Responsibilities Utilities Analysis & Reporting Analyse utilities consumption (electricity, water, sewerage, refuse and related services) across a major multi-portfolio retail property environment. Identify trends, anomalies, variances, and inefficiencies in utility usage and billing. Perform detailed cost analysis and recovery assessments. Prepare monthly, quarterly, and ad-hoc analytical reports for management and clients. Provide actionable insights to support budgeting, forecasting, and cost optimisation initiatives. Portfolio Management Oversee utilities data for multiple retail properties across the portfolio. Ensure accurate allocation and recovery of utilities costs to tenants. Review and validate utility billings, reconciliations, and recoveries. Monitor municipal tariffs, increases, and regulatory changes impacting utilities costs. Support utility-related audits and compliance requirements. Team Leadership & Oversight Lead, mentor, and manage two Junior Utilities Analysts. Allocate workloads and review outputs for accuracy and completeness. Provide training and guidance to ensure consistent standards and best practices. Ensure team deadlines are met and service levels are maintained across the portfolio. Stakeholder Engagement Liaise with internal departments (property management, finance, operations). Engage with municipal bodies and service providers regarding queries and disputes. Support communication with tenants regarding utilities recoveries and queries. Provide analytical support to senior management and portfolio managers. Systems & Process Improvement Maintain and improve utilities tracking, reporting, and analysis processes. Ensure data integrity across utilities systems and spreadsheets. Contribute to the development of dashboards, KPIs, and performance metrics. Identify opportunities to automate, streamline, or enhance utilities reporting. Qualifications Degree or Diploma in: Finance Accounting Engineering Data Analysis Property Studies Or a related analytical field Experience 3–5 years’ experience in utilities analysis, property management analytics, or a similar analytical role. Experience within retail or commercial property environments is highly advantageous. Proven experience analysing large data sets across multi-property portfolios. Experience leading or mentoring junior team members is required. Knowledge Requirements Utilities billing structures and tariffs. Municipal utilities (electricity, water, sewerage, refuse). Cost recovery principles within retail property management. Budgeting, forecasting, and variance analysis. Strong understanding of utilities-related financial controls. Skills & Competencies Advanced analytical and numerical skills. Strong Excel skills (advanced formulas, pivot tables, data analysis). Ability to interpret and present complex data clearly. Strong problem‑solving and critical‑thinking ability. Excellent attention to detail and accuracy. Strong organisational and planning skills. Effective written and verbal communication skills. Ability to manage multiple portfolios and deadlines. Leadership and people‑management skills. Behavioural Competencies Analytical and detail‑oriented. Proactive and solutions‑focused. Confident decision‑maker based on data. Strong accountability and ownership mindset. Ability to work under pressure in a deadline‑driven environment. Collaborative team leader and mentor. High level of integrity and professionalism. Work Context Office-based role in Cape Town. Oversight of utilities analysis for a major multi-portfolio retail environment. Direct line management of 2 Junior Utilities Analysts . Strong interaction with finance, property, and operations teams. #J-18808-Ljbffr