AV Field Service Technician Location: Durban Salary: R8 000 - R10 000 Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits) The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement. Key Responsibilities Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed Advanced fault-finding Comprehensive knowledge of wiring, cable termination and best practice standards Video Conferencing and Audio Visual Equipment Configuration Preparing properly before attending to a site Liaising with suppliers and senior staff to resolve issues Doing installations when no Field Service work is required Being available to work overtime when required Being available to travel for work when required Being on stand‑by when required Completing training when not attending to a client Qualifications Required Senior Certificate Essential; A minimum of 2-4 year's audio visual experience; Strong knowledge of Audio Visual systems; AMX, Crestron and Clear One qualifications a strong advantage; Must have valid Driver's license. Competencies Good communication skills; Proof of technical skills; Able to handle immense pressure; Good time management essential; Good planning skills; Strong attention to detail is essential; Good in negotiating and persuading; Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics; Deadline driven; Accurate and attention to detail; Able to multi-task; Organized; Honest and reliable; Analytical; Punctual; Solutions Driven. Please send Updated CV, Qualifications and last payslip to AtripleA Recruitment and Temps #J-18808-Ljbffr