IT Support Engineer - Contact Centre Location: Paarl Salary: R14,000 to R20,000 per month based on experience Job Description Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position. Candidates should be willing to work shift hours (24/7) and have their own means of transportation. Seeking candidates from Paarl and the surrounding areas in close proximity to Paarl. Duties & Responsibilities Ensure that all calls and tickets are answered and resolved within the Company SLA agreement. Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing on-site position. Successful candidates will be required to report daily to site; this is NOT a remote or work from home post. The position is based in Paarl, so suitable candidates must be able to be mobile. Personal Attributes Punctual Logical thinking and understanding Fluent in the English language (writing, speaking, and reading) Respectful and possess excellent communication skills A team player with a friendly disposition Able to work shifts, which include weekends and Public Holidays (Rotated) Desired Experience & Qualification Desktop hardware and software support (including Office Suite and Mail) Basic administration of Active Directory (user creation, AD policies) Basic administration of Office 365 At least 5 years' experience in hands-on IT support Troubleshooting experience Solid knowledge of TCP/IP Networking Proficient in Microsoft desktop operating systems and applications (Office365) Working knowledge of desktop imaging and deployment Proficient in PC hardware, software, and printer troubleshooting Basic knowledge of Active Directory, user creation, and policies Strong organizational, time management, and communication skills Ability to prioritize, multi-task, and easily adapt to change Ability to take initiative and work independently as well as within a team Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment Note: Only candidates residing in Paarl or nearby should apply for this position. Package & Remuneration Salary R14,000 to R20,000 per month based on experience. Overtime as per BCEA requirements. Interested? If you meet the requirements mentioned in the ad, you may apply. If you do not follow the ad instructions, your application will not be considered. #J-18808-Ljbffr