Field Service Engineer – Cape Town, South Africa The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. The FSE operates in a designated field service territory and represents VMS, based in the Johannesburg area, with travel to other distributor‑based countries in Africa. Your tasks and responsibilities: Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines. Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests and follow‑through to completion. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control, which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation as per VMS procedures. Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. Have an overall understanding of customer care and experience management. Your qualifications and experience: Medical Device experience is preferable. Electrical and/or Mechanical Engineering background, with experience in test equipment used for verification/checkout and calibration of electronic equipment. Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field. Basic computer usage and debugging skills. Fundamental knowledge of delivery system networks and networking techniques. Basic understanding of imaging systems. Capable of performing routine maintenance such as follow‑ups, PMIs and minor STBs. Basic accelerator theory knowledge. Other Skills: BSC; BTech; BEng – in Electrical Engineering is essential. Ability to interpret customer concerns and translate them to machine issues. Understanding and utilization of the escalation process to Senior FSE, Management, NTS, PSE, Applications, Required Certifications and Training. Excellent fluency in English, verbal and written; fluency in other languages would be a plus but not mandatory. Software and computer skills are required; familiar with business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint. Experience with SAP or equivalent ERP product and productivity software desired. Willingness to travel for business as required. Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards. Understand team collaboration and have effective networking skills. Ability to work independently within guidelines and policies and adhere to corporate policies and procedures. Capable of managing one’s own workload and of excellent communication and relationship building at all levels within and outside the organization. Agile, pro‑active, analytical, results‑oriented and able to make decisions within the scope of the role. Ability to actively solve problems and suggest realistic innovations to processes toward creating a better customer experience. Must be a South African National, preferably from a designated diversity group. #J-18808-Ljbffr