We are looking for a motivated and customer-focused 1st Line Telecoms Support Engineer to join our expanding IT & Telecommunications support team. This opportunity is ideal for someone with excellent communication skills, a strong interest in technology, and a passion for developing a long-term career within telecoms and IT support. In this role, you will serve as the first point of contact for telecoms-related incidents, technical queries, and service requests, ensuring customers receive timely assistance and a high standard of support. The successful candidate will contribute to a fast-paced and professional working environment where reliability, responsiveness, teamwork, and exceptional customer service are key to success. Key Responsibilities Provide 1st line technical support for telecoms and telephony-related issues Log, categorise, prioritise, and manage support tickets through the service desk system Troubleshoot and resolve issues relating to: VoIP systems Desk phones and softphones Mobile devices Call routing and voicemail Microsoft Teams telephony Connectivity and network-related telecoms issues Escalate unresolved or complex issues to 2nd/3rd line support teams where required Configure user accounts, extensions, handsets, and telecoms equipment Assist with onboarding new users, including telecoms setup and provisioning Maintain accurate documentation of incidents, fixes, and procedures Deliver high levels of customer service and regular communication to end users Monitor telecoms systems and report recurring issues or service trends Support telecoms projects, upgrades, and deployments when required Ensure all work completed in line with company policies, security standards, and compliance requirements Essential Minimum of 2 years experience within a Helpdesk , Service Desk , IT Support , or Telecoms Support environment Basic understanding of VoIP and telecoms technologies Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to prioritise workload in a fast-paced environment Good knowledge of Microsoft Office 365 and Windows operating systems Strong attention to detail and administrative accuracy Ability to work independently and collaboratively within a team Desirable Experience supporting: Microsoft Teams Calling SIP trunking Hosted PBX systems Broadband and connectivity services Exposure to networking fundamentals (TCP/IP, DNS, DHCP ) ITIL Foundation certification Telecoms or IT-related qualifications Personal Attributes Customer-focused with a professional approach Enthusiastic about learning and growing their technical skills Able to remain calm and composed in high-pressure situations Dependable, well-organised, and detail-oriented A collaborative team player with a positive mindset Committed to providing outstanding customer support and service experiences Why Join Growth Resourcing? Competitive salary with strong growth potential Be part of a scaling business backed by UK leaders Work in a high-performance, supportive environment Real career progression opportunities—we grow people, not just teams Learn fast, move fast, and make an impact from day one #J-18808-Ljbffr