Software Technician - OR Tambo Control Centre Location Southern Africa Contract Permanent Remuneration Market Related Position summary Job category: Software-Engineering Introduction To ensure provision of software, hardware, and network support/maintenance of ATNS ATM/CNS systems. For external business (African Centralised Aeronautical Database (ACAD)), provide software support and maintenance. Provide network interfacing (AFTN/AMHS) support/maintenance to external clients (domestic, regional, and international) in order to ensure the flow of ATS (Air Traffic Services) messaging and other supported services. To provide software, hardware, and network support/maintenance of ATNS TOPSKY systems. Preventative Maintenance Application software, hardware, and network support (help desk and related functions). Performing all relevant maintenance activities on equipment and systems as per relevant Integrated Logistics Support Plan (ILSP), Station Standing Instructions (SSI), Original Equipment Manufacturer (OEM) and System/Software Supplier recommendations. Daily monitoring of the system storage usage to ensure that it is within minimum required specifications/recommendations ( Corrective Maintenance Perform I-LEVEL corrective fault diagnosis down to Line Replacement Unit (LRU). Perform I-LEVEL corrective maintenance through LRU replacement. Perform O-LEVEL restoration of services by reconfiguration and/or changeover by means of maintenance monitoring and diagnostics tools. Perform ‘D-LEVEL’ corrective maintenance where applicable as per ATNS support policy. Capture all relevant data on the Computer Based Maintenance Management System (CBMMS). Project Management Perform “I” Level corrective fault diagnosis down to module (LRU) level. Perform “I” Level corrective maintenance through module (LRU) replacement. Perform “O” Level restoration of service by reconfiguration and/or changeover by means of supervisor positions and remote control, monitoring and maintenance systems (RCMMS). Perform “D” Level corrective maintenance where applicable as per ATNS support policy. Compliance within SLA’s. Client Interaction Create and maintain strong working relationships with clients (internal and external), including suppliers/vendors of software/system solutions. Provide precise and timeous feedback to clients (internal and external). Conduct reviews to ensure that clients are satisfied with the service provided. Escalate and resolve areas of concern as and when raised by clients. Alert and inform clients of any maintenance activities that may negatively impact services; Reporting Prepare monthly reports to internal and external stakeholders. Qualifications National Diploma in Computer Systems/ Information Systems/ Computer Science. Two years’ relevant experience in Technology Systems with hands‑on experience in software engineering, data analytics, databases, networking and server support in LINUX/UNIX, ORACLE, and Microsoft Windows environment. Benefits Medical aid, Housing Allowance and Pension Fund. #J-18808-Ljbffr