Customer Service Representative – Concentrix Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a salary of R9,524. Qualifications & Requirements Minimum of 12 months Call Centre experience (Essential) Experience working in customer service with exposure to upselling/sales/retentions (Essential) Matric (Essential) Ability to work shifts aligned to US business hours (Night shift) Proficient in English verbal communication Self‑motivated and highly responsible Clear credit and criminal record Benefits A monthly salary of R9,524 (including campaign & night‑shift allowances) – T&Cs apply Fantastic Employee Assistance Programme (EAP) Additional bonus earning potential up to R4,500 Medical aid for the main member; medical insurance for the main member and two dependents Subsidised transport Provident/Pension Fund Responsibilities Taking ownership of high‑profile, escalated cases from beginning to resolution Manage work orders within business SLA's Consistently applying agreed behavioural and compliance standards Sharing knowledge and skills with other team members Communicating new information relevant to the campaign to colleagues, customers and managers Developing and maintaining current knowledge of the campaign Ensuring first contact resolution at all times Protecting information security and taking responsibility for highlighting any issues through correct processes Providing excellent customer experiences at all times Verifying and updating customer information Proactively offering solutions to any issues or concerns customers might face We’re expanding our Customer Service Representative team at Concentrix, seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be on site between 2 pm and 4 am. Eligibility to work In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. #J-18808-Ljbffr