About the job Personal Lines Underwriting Manager Duties and Responsibilities: Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal and external stakeholders Ensure and contribute to achieving own and company required client satisfaction targets Ensure cancellations are minimized Ensure retention targets are achieved Ensure growth targets are achieved Provide expert personal lines advice to internal and external stakeholders Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc. Deal with service complaints or escalations and ensure that client needs are satisfied Ensure that personal lines underwriting practices adhere to compliance and quality requirements Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.) Assist with the design of training material and standard operating procedures Adhere to company mandates Participate and contribute in ad hoc projects Ensure continuous process improvement and alignment of processes with organisational goals and objectives Live the companies values Provide training and share information and knowledge with the team Continuous coaching and mentoring of team Ensure own and team performance objectives are met Contribute towards and ensure continuous improvement in own and team performance Conduct formal performance review according to company processes Ensure personal development plans are implemented and executed Desired Experience & Qualification FAIS Compliant 8 years Personal Lines underwriting experience 3 years management experience in managing a personal lines underwriting team Excellent communication, client service and team management skills #J-18808-Ljbffr