The Caseware Working Papers Support Consultant plays a key role in delivering high‑quality technical support and ensuring client success and retention. This role draws on accounting and auditing knowledge to enable clients to effectively use Caseware Working Papers, helping them deliver quality services to their own clients. If You Want To Provide technical software support to clients using Caseware Working Papers. Deliver support across multiple channels to resolve client cases efficiently and effectively. Manage support cases in line with service level agreements, processes, and procedures. Enable client success by ensuring cases and escalations are routed through the correct channels. Identify recurring themes or trends relating to products and services and escalate accordingly. Proactively engage with clients through support and follow‑up calls to enhance satisfaction. Contribute to the creation and sharing of knowledge resources for clients and internal teams. Actively participate in team knowledge‑sharing sessions. Support client retention by enabling efficient and effective use of Caseware solutions. And You Have A completed or in‑progress BCom degree or National Diploma (minimum NQF Level 6). At least second‑year Accounting as a subject. 12 months’ experience in Caseware or an auditing environment. Strong academic performance within your qualification. A good understanding of auditing and financial environments and processes. High computer literacy with an interest in software and technology. The ability to work effectively within defined support processes and service levels. And These Essential Skills Technical troubleshooting and problem‑solving skills. Clear and effective verbal and written communication skills. Ability to work confidently with Microsoft Office. Strong customer focus with a results‑driven mindset. Excellent time‑management and prioritisation skills. Ability to work in a fast‑paced, high‑pressure, collaborative environment. Strong interpersonal and collaboration skills. High attention to detail and accuracy. Initiative, self‑motivation, and willingness to learn. #J-18808-Ljbffr