Position Overview Cape Town, ZACisco is a leading technology-enabled business services company with a strong call‑center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Responsibilities Professionally handle customer interactions across multiple communication channels. Provide assistance, information, and support to customers when required. Accurately capture and maintain customer information and records. Deliver a professional and positive customer experience. Meet quality, productivity, and performance standards. Follow company procedures, systems, and campaign processes. Work effectively within a team environment while maintaining individual performance. Qualifications Grade 12 / National Senior Certificate (or equivalent). Minimum 1–2 years’ experience in a customer service role within a BPO environment. Fluent in English and Mandarin. Excellent verbal and written communication skills. Strong interpersonal and problem‑solving abilities. Good computer literacy and administrative skills. Ability to work in a fast‑paced and target‑driven environment. Professional, adaptable, and customer‑focused attitude. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offer is contingent on successful results. Must be willing to submit to drug screening; job offer is contingent on successful results. Physical Requirements The job operates in a professional office environment. Employees will be largely sedentary and will need to sit/stand for long periods, use a computer and telephone headset, and operate office equipment. Occasionally, employees may need to move about the office, reach in any direction, and lift up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of the organization and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality We embrace differences and are committed to a diverse and equal‑opportunity work environment. All aspects of employment are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements and will provide reasonable accommodation to qualified employees with protected disabilities as required by applicable laws, regulations, and ordinances. #J-18808-Ljbffr