General Responsibilities Ensure that all unbilled shipments are verified before the attending to the invoice run Weekly invoices are generated once a spot check has been done to ensure correct charges have pulled through A spot check is done on Parcel Perfect in order to ensure no shipments have been left unrated and invoiced Setup new accounts correctly on Parcel Perfect ensuring rates and surcharges are loaded Confirm details on Parcel Perfect with the new client by telephone Loading of rates on Parcel Perfect Setup new users for online customers Administration Billing copies of the waybills are double checked once the data capturer has processed the waybill in order to minimize credit notes Ensuring filling is sent to the warehouse for record purposes Constant communication is kept with the client via email and telephone Effective handling of accounts On a daily basis attend to notes made on Parcel Perfect by different users with regards to any billing issues Attend to customer queries and take relevant action Administer Reports Reports are pulled on a daily basis to identify any problems where a shipment is not rating This is done when a new client is new to the service and the rates needs to be manually updated on parcel perfect An unbilled report is pulled on a daily basis in order to ensure no waybill has not been invoiced to the client A daily report is sent to the Manager of a full breakdown of all activities Managing Credit Notes Once the clients queries have been attended to a full analysis is done in order to establish whether or not a credit will be passed Strict attention to detail is to be taken as not all queries qualify for a credit Once credit notes have been drafted they are sent to the Manager for verification Ad Hoc Assisting fellow workers when help is needed Inherent Requirements Knowledge & Experience Matric or Senior Certification equivalent Minimum 2 years working experience in finance department Skills Problem solving Strategic thinking skills Communication skills Ability to work under pressure Attention to detail #J-18808-Ljbffr