What will you do? The Claims Motor Advisor is responsible for the efficient and accurate handling of motor vehicle insurance claims from initial notification through to final settlement. This role involves assessing damage, determining liability, negotiating with repairers and third parties, and ensuring policyholders receive excellent service throughout the claims process. The ideal candidate will possess strong technical knowledge of motor claims, a keen eye for detail, and excellent communication skills to support policyholders and uphold the company's commitment to service excellence. What will make you successful in this role? Minimum Qualification / Requirement Grade 12/Standard 10/NQF 4 A relevant tertiary qualification in insurance, business, or a related field is advantageous. Minimum Experience Minimum 2–4 years' experience in short‑term insurance claims, specifically motor claims. Familiarity with motor repair processes and industry standards. Key Responsibilities End‑to‑End Claims Management: Manage the full lifecycle of assigned motor claims, including registration, assessment, appointment of assessors, negotiation, and settlement, ensuring adherence to service level agreements (SLAs). Policy Application & Assessment: Accurately interpret and apply policy terms and conditions to determine claim validity and liability. Make sound decisions on repair vs. write‑off, and approve settlements within mandated authority limits. Client & Broker Communication: Serve as the primary point of contact for policyholders, brokers, and repairers. Provide regular, clear, and professional updates on claim status and manage expectations effectively. Risk Identification & Compliance: Adhere strictly to all regulatory requirements, internal protocols, and FAIS legislation. Identify and flag potential fraud, irregularities, or claims leakage for further investigation. Cost Control & Negotiation: Actively manage claim costs by negotiating with panel repairers, salvage yards, and third parties. Ensure efficient resolution of claims while maintaining service quality. Stakeholder Coordination: Liaise effectively with panel beaters, assessors, towing services, and other service providers to ensure timely and quality repairs or settlements. Record Keeping & Administration: Maintain accurate and detailed records of all claim activities, decisions, and communications on the relevant systems to ensure a clear audit trail. Competencies Required Motor Claims Knowledge: Strong technical understanding of motor vehicle insurance claims processes, including accident reconstruction basics and vehicle parts knowledge. Client Service: A proactive, empathetic, and solution‑oriented approach to policyholder and broker queries. Decision‑Making: Sound judgement in claims evaluation, assessment, and settlement for motor claims. Communication: Clear, confident, and professional communicator (both verbal and written), capable of explaining complex claim processes simply. Organisation & Time Management: Excellent ability to manage a portfolio of claims and prioritize tasks effectively in a fast paced environment. Problem‑Solving: Ability to analyze complex accident scenarios and resolve issues efficiently. Negotiation Skills: Ability to negotiate effectively with various stakeholders to achieve optimal outcomes. Attention to Detail: Meticulous in reviewing documentation, assessor reports, and repair quotations. Knowledge And Skills Customer Service Team Support Administration Quality, compliance and accreditation Personal Attributes Communicates effectively – Contributing dependently Decision quality – Contributing dependently Action orientated – Contributing dependently Optimises work processes – Contributing dependently Core Competencies Cultivates innovation – Contributing dependently Customer focus – Contributing dependently Collaborates – Contributing dependently Being resilient – Contributing dependently Drives results – Contributing dependently Turnaround Time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 3 June 2026. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society. #J-18808-Ljbffr