USA Customer Service Advisor - Back Office Concentrix seeks a Back Office Customer Service Advisor to work on an internationally innovative campaign. The role offers a base salary of R7,526 and a campaign allowance of R1,000. You will be based in our Cape Town office and work during U.S. business hours, including nights and weekends. Qualifications Minimum of 8 months call centre experience/Back office (essential) Passed Grade 12 (essential) Clear Credit and Criminal Record Flexibility to work shifts aligned to United States business hours, including nights and weekends Excellent knowledge of English, verbal and written communication Self‑motivated and highly responsible Strong attention to detail and analytical thinking Service orientation with a focus on customer trust and satisfaction Basic computer skills, including MS Office or Google Suite Experience with payments, finance or back‑office operations is an advantage Benefits Basic salary of R7,526 Campaign allowance of R1,000 Subsidised transport Pension fund Employee Assistance Programme (EAP) Medical aid for the employee and two dependents Group life cover Financial well‑being, will‑writing and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture Responsibilities Collect and analyse key information in accordance with regulations of the competent auditing authority Assist customers with the client’s procedure Approve withdrawals where documents are sufficient Improve past data entries Communicate with other departments regarding pending issues related to the customer’s identification or withdrawal Collaborate with team/shift leader and colleagues from various departments Ensure appropriate and confidential handling/sharing of sensitive information Ensure compliance with all AML laws and regulations Update customer database Disclaimer The above statements intend to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. #J-18808-Ljbffr